At Webappo Innovations (“we”, “us”, “our”), we prioritize customer satisfaction and transparency. This Refund Policy governs the conditions under which refunds may be issued for our website design, software development, hosting, and domain services provided via webappo.com.
By using our Services, you agree to this Refund Policy.
· Full Refund:
o Refunds may be granted if you request cancellation before project commencement or within an agreed initial period (typically before project approval or within 7 days of service initiation), subject to verification.
o Refunds for undelivered or incomplete services due to our fault may be considered.
· Partial Refund:
o If the project has started but is not completed, a partial refund may be issued based on the work completed and expenses incurred.
· No Refund:
o Once the final design or software has been approved and delivered, no refunds will be provided.
o Domain registration and hosting fees are non-refundable as these are paid to third-party registrars/providers.
o Refunds are not available for change requests, additional features, or services outside the original scope.
o No refunds for dissatisfaction due to subjective preferences once work is accepted.
· Submit refund requests in writing to [email protected] within 14 days of service delivery or issue occurrence.
· Include your order/invoice number, detailed reason for refund, and any supporting evidence.
· We will acknowledge your request within 3 business days and may request additional information.
· Refund requests are reviewed case-by-case based on contract terms and service delivery status.
· Partial refunds may be offered where applicable.
· Approved refunds will be processed within 10 business days to the original payment method.
· Hosting and domain services are billed annually unless otherwise specified.
· Cancellation requests must be submitted at least 30 days before renewal to avoid automatic charges.
· No refunds for partial periods after cancellation.
· Refunds do not cover indirect or consequential losses.
· We are not liable for refunds related to third-party service failures (e.g., domain registrars, payment gateways).
· This policy does not affect your statutory rights under Indian consumer protection laws.
For refund inquiries or requests, contact:
Email: [email protected]
· We reserve the right to update this Refund Policy at any time.
· Changes will be posted on our website with the effective date.
· Continued use of Services after changes indicates acceptance of the updated policy.
By using our Services, you acknowledge that you have read, understood, and agree to this Refund Policy.
This Refund Policy aligns with industry standards and Indian legal requirements, ensuring clarity and fairness for both Webappo Innovations and its clients.